Practice Policies

Every practice has their own internal policies most are similar to below, we have created a guideline to help.

• Policy for new patients
• Policy for aggression and threatening behaviour from patients
• Chaperone policy – GP indemnity company will advise and provide posters for awareness
• Consent policy: vaccinations, larc, map etc
• Children first policy - see HSELand.ie for courses in relation to this
• Complaints policy – its good practice to have somewhere patients can give feedback or issue the practice with a complaint. Therefore having such documents on your website or available in a central place at your practice for patients convenience.
• GDPR policy : GDPR was introduced in May 2018 – practices must demonstrate they are compliant and meeting requirements.
• Computer Hardware and software policy:
• Backup – if you don’t use external company who is responsible for manual backups
• Hardware and software maintenance and upkeep
• Disaster Recovery plan
• Critical incidents or Events – Policy on who records and reports such events. A computerised record to record all events that need to addressed.
• Emergency Equipment /Medicine Policy: who is responsible for calibration and upkeep of medicine expiry dates and oxygen ordering.
• Fridge & vaccine storage policy – accountability to record fridge at correct temperature
• Communications policy and consent from patients to text or email 
• MEDICAL RECORDS THE COMPLETE MANAGEMENT GUIDE TRANSFER /OWNERSHIP /RETENTION THIRD PARTY REQ’S /PROTECTION OF DECEASED PTS 
• PRESCRIBING MEDS R/V’S SAFER PRESCRIBIBG 
• MEDICAL LEGAL
• Health & Safety